Last updated 31 October 2026. This policy is part of our Terms. Payments are processed by Dodo Payments, our merchant of record, and Dodo's own buyer terms also apply to the payment.
You can cancel at any time from Plans & billing in your dashboard. Your plan stays active until the end of the period you've paid for, and you can resume it before then. After that, the plan ends and you won't be charged again.
Monthly fees for Starter ($199) and Growth ($399) aren't refunded, including for partial months, unused minutes or a downgrade during a period. We do refund billing errors and duplicate charges, and we give refunds where the law requires it.
The $149 setup fee is charged once, with your first payment. It's refundable if you ask within 7 days of that payment and haven't used any demo or call minutes yet. After that, it isn't refundable, because setup work on your product, knowledge base and demo login has started.
Email info@mysalesdemo.com within 14 days of the charge. Include your company name, the email you signed up with and the charge date. Approved refunds are issued through Dodo Payments to your original payment method. How long they take to arrive depends on your bank or card issuer.
All prices are in US dollars and include tax. Dodo Payments issues your invoices and receipts.